Outbound Call center

An outbound call center is a call center wherein executives make out bound calls to customers. The outbound calls are done for various functions namely

• Telemarketing
• Lead generation
• Appointment fixing
• Customer Payment reminders
• Customer verification calls
• Customer satisfaction surveys
• General Surveys
• Customer reminders

The critical parameters of an outbound call center are

• Call center technology - Dialers, call loggers.
• CRM
• Telecom infrastructure
• Manpower

Major Industries outsourcing outbound calling includes

• Banking
• Insurance
• Financial Services
• Telecom
• B2B product selling companies
• Infomediary companies