Inbound Call center
An inbound call center is a call center wherein customers call up and the calls are handled by the call center executives. Inbound call center are used in various functions namely
- Customer Support
- Information Update on products/Services
- Product launch and related campaigns
- Product troubleshooting
- Sales Queries
- Ticket availability & booking
The critical parameters of an inbound call center are
- Call center technology - ACD, call loggers.
- IVRS
- CRM
- Telecom infrastructure
- Manpower
Major Industries outsourcing Inbound calling includes
- Product based companies having large customer base (Automobile, White goods, IT etc.,)
- For customer support
- For sales related enquiries
- Services based companies having large customer base (Telecom, Banking, financial services & insurance)
- For customer support
- For sales related enquiries
- Payment status
- Billing enquiries
- Airlines, Railways & other travel related companies
- Logistics
- Toursim
- Telecom
- B2B product selling companies
- Infomediary companies
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