Call center

Call center is a combination of telecom, IT & manpower to handle large volume of incoming calls/ outgoing calls from a single location. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls.

Call centers form a part of customer interaction services. Call centers are classified based on the functions they perform.

Customer Interaction services (CIS) - Includes all forms of IT enabled customer contact - Inbound & Outbound, voice & non-voice based support, used to provide customer services, sales & marketing, technical support & helpdesk services. It includes - 24*7 Helpline, Customer service, Payment reminder services,

• Telemarketing / telesales
• Collections
• Technical support
• Loyalty programs
• Booking and reservations
• Service activations
• Complete query resolution
• Escalated calls
• Customer satisfaction surveys

Outbound Call center

Inbound call center

Customer Support

Lead Generation

Telemarketing

HR Outsourcing

IT Outsourcing

Payroll Outsourcing

Account Outsourcing