Call Center Software

The key to the success of any call center activity is the software used. A good CRM, lead management, survey management, telecalling campaign management software aligned with predictive dialers, Interactive voice response system (IVRS) & phone lines is a must for any call center activity.

Call center software is made up of
* Dialers (Predictive, Manual)
* IVRS (Interactive voice response system)
* CRM (customer relationship management software)
* Campaign Management system
* MIS (Management Information System)

Some of the leading National call center software provider companies are as follows
* Drishti Soft
* Mekashron
* Avhan Technologies
* Genesys
* Versadial
* Capterra