Call Center Projects

Call center projects are categorized as follows

* Customer Helpdesk
* Lead generation
* Telemarketing
* Payment reminders
* Surveys
* Customer Updates
* Transaction Confirmation
* Registrations
* Verification

Off these activities, the one involving the exsiting customer is very high in criticality while theone involving prospective customers, mainly concerned with sales is a low critical high volume task.
For any inbound - high critical call center, it requires lot of understanding of customer business & application. The only way to get these projects if to directly approach the prospective customers & present them your solutions. The typical Lead to conversion cycle for these projects if 10-12 months.

For the outbound sales related activities, the criticality level is low. There are lot of such projects displayed on different B2B websites wherein the client requirements are mentioned & you are required to provide your cost for the same. The lead to conversion time is hardly 4-8 weeks & the duration of these projects is approximately 6-12 months. Some of the websites providing Call center project information are

www.itmatchonline.com
www.freelancer.com
www.elance.com
www.bpooutsourcingindia.com