Call Center India

India is one of the leading destinations for Information technology enabled services.

There are various International and Domestic Call centers spread across india. The major states wherein Call centers have grown at Higher pace include Maharashtra, Karnataha, Andhra Pradesh, Delhi, Uttar Prasdesh, Gujarat, Punjab, West Bengal.

The big news about the Indian Call center industry is not just its rapid growth, but its proliferation across the country’s landscape. The sector, which initially came up in and around the metros, is now building traction in India’s second and third tier cities and townships to leverage the manpower and other benefits offered by these locations

As per the study of NASSCOM - "A large part of this trend has been the result of the following factors:

• Until now, growth in the IT-BPO sector has been centered around India’s primary cities.
• Of the total direct employment of about two million in the IT-BPO industry, over 90 percent is captured by the seven leading locations, including Bangalore, Mumbai, NCR, Hyderabad, Pune, Chennai and Kolkata.
• Apart from employment, these cities have realized significant benefits in terms of improved branding and visibility, consumption led economic growth, improvements in social conditions.
• At the same time, these cities are under extreme pressure on account of escalating costs, infrastructure concerns, paucity of skilled manpower.
• There is an acute need for tier 2 and 3 locations that can offer the same benefits as their tier 1 counterparts and attract IT-BPO investments

The Study provides a microscopic look at these cities, with a focus on their strengths, shortfalls, opportunities offered and threats they face. The aim of the report is not only to identify emerging IT-BPO hubs, beyond the seven key cities in India, but also showcase a roadmap to achieve uniform economic development in India. According to the report, besides leading to inclusive growth, the move to second rung cities will take the pressure off the metros, add to the stability of employees and reduce migration to large urban areas.

The Study talks about how the development ushered in by the IT-BPO industry in the major metros of India, can be spread across other, lesser known locations in the country to reduce economic disparity. The 50 locations have been broken down into different categories and the survey indicates that for each of them and even beyond, there is significant potential to create a success story. The Study is being positioned as a strategic planning backgrounder for State Governments, educational institutions, policy makers and local industry bodies when they look at means to attract investment into their regions and plug the loopholes within those regions.